Google Service Support

Thank you for being an Amplified IT customer. You are being redirected to this page from your Google Admin console for technical support. Below you will find more information about how we can provide the best solution to your challenge.

For additional details about how Amplified IT supports schools, check out our Support Guide.

Google Workspace for Education Plus

Support is available for Google Workspace for Education Plus customers related to license application, the Security Center, originality reports, and advanced Meet features such as attendance reports, breakout rooms, and live streams. We can also use our Google Premier Partner status to escalate an existing Google support case for a faster resolution.
A support contract is required for support with general Education Plus issues related to core applications, Google Admin best practices, general Admin console assistance, Chromebook and Windows Device Management, advanced Mobile Device Management, Data Loss Prevention, GCDS set up, and/or BigQuery/Data Studio customizations.

Note: We do not provide support for Google Workspace for Education beta programs

If you need Google Workspace for Education Plus support, please use the button below to submit a request with our support team.

Google Voice for Education

Support is available for Google Voice Admin customers related to license management and billing inquiries. We can also use our Google Premier Partner status to escalate an existing Google support case for a faster resolution. A support contract is required for general Google Voice support.

Note: We do not support end users in using Google Voice services

If you need Google Voice support, please use the button below to submit a request with our support team.

Google Workspace Support

Enterprise level support is available for Google Workspace for Education. We expand on Google’s basic break-fix support service by offering access to EDU-focused support specialists who provide proactive assistance. This service empowers your institution with access to every team at Amplified IT, including consultancy, migration, provisioning, and training.

If you have a contract and need support, please use the button below to submit a request with our support team.

Frequently Asked Questions

 I need a quote or have questions about Amplified IT services. Who should I contact?

Any quote requests or questions about Amplified IT services, including subscription inquiries, should be directed to your Regional Account Manager. You can find yours here.

I have a trial of Google Workspace for Education Plus or Google Voice and I am ready to purchase, what’s the next step?

Send your PO to info@amplifiedit.com and we will order your service and send you a welcome email with resources and training.

I need Google support but do not have support hours. How can I reach out to Google Support?

Whether you have a support contract with us or not, you can always reach out to Google Support for assistance. The Support option page within the Admin console is not an indication of the status of the Support contract with Amplified IT, but indicates whether the Reseller relationship is active. At the bottom of that popout, there is a “Google Support” link where you can open a ticket with the Google Support team.