Support

• Overview

• Amplified IT offers enterprise level support for Google for Education. We expand on Google’s basic break fix support service by offering access to EDU-focused support specialists who offer proactive assistance. This service provides your school access to every team at Amplified IT, which expands your support to include consultancy, migration, provisioning, and training.

What does Google for Education Support offer?

Our Support team has a background in education and has in-depth knowledge of EDU best practices. The team is made up of a wide range of Google deployment specialists, certified administrators, trainers, and innovators.

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  On-demand
  admin training

  Our Support team becomes your just-in-time personal trainer on the admin console. Whether you are looking for an overview of best practices, or a deep dive into settings and configuration, our team is here to help.

• 

  Technical
  services

  Larger projects and technical implementations of Google Workspace for Education can also be arranged via Support. Our team will scope the work and use a set number of hours or pre-defined engagements to carry out tasks such as user provisioning and data migration.

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  Escalation point for
  your internal team

  As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams. We can offer immediate escalation paths for our partners such as GoGuardian, Securly, SysCloud, and others.

• 

  Custom
  solutions

  There are many ways in which Google Workspace for Education can be integrated into existing infrastructure or replace existing processes. At Amplified IT, we specialize in creating custom scripts, extensions, and solutions built on Google’s APIs to meet your goals.

• The Support You Need

  Get a FREE 15-minute consultation with a support specialist to discuss how our specialized solutions can meet your technical goals.

  

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• How does remote support work?

  We offer Support in two ways. You can purchase blocks of hours that can be applied to a single large project and/or split across the school year. Hours can be applied to any of our remote services such as consultancy, support, and training. Alternatively, you can purchase a pre-defined engagement or “support stack” with set deliverables to address common challenges. Our Support services are on demand, and we will always be ready when you are.

  Popular Support Stacks

  GAM Support Stack                                                          Cloud-Ready Support Stack

  OU Structuring Support Stack                             Workspace Storage Support Stack

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• How does my team use the hours?

  Once you have a Google for Education Support agreement in place, designated administrators may raise a Support case via email or raise a ticket via our support portal. Our simple booking system makes it easy for you to schedule an appointment with us for remote guidance and training sessions.

How are hours billed?

Amplified IT support is available via our support ticketing system, email, and live video conference. Support time is charged when a member of our team responds to support requests or for calls with the team, and support time is docked in 15 minute increments (.25 hours).

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• Learning Continuity Plan

  Prepare for the unexpected transition to remote or hybrid learning with Amplified IT’s “Learning Continuity Plan” checklist.